Frequently Asked Questions

Product Support

Getting Started

Getting Started with Pearl RearVision

Getting started with RearVision is easy and fast - it’s wireless, installs in minutes, and instantly upgrades your car. Check out our quick how-to video: Before you get started, take a look inside your RearVision box - you’ll find the following: Camera Frame with attached security screw, licens...

Will Pearl RearVision work with my phone?

The Pearl App works on: iPhone® 5 (or newer) with iOS™ version 9 (or newer). Android™ phone with Bluetooth® 4.0 and 5GHz Wi-Fi support (Android version 5 or newer). Check out our Compatibility Page for the latest details. The Pearl App is free and is available now on the App Store® or Google Pl...

Will Pearl RearVision work with my car?

Pearl RearVision is wireless and installs in minutes -- no drilling holes or running wires is necessary. It’s designed to work on all standard passenger vehicles (cars, trucks, SUVs and minivans) made after 1996 for the US market, the year OBD-II ports became standard. Check out our related arti...

What do I need to use Pearl RearVision?

To use Pearl RearVision, you'll need: A car 1996 or newer A phone iPhone® 5 (or newer) with iOS™ version 9 (or newer) Android™ phone with Bluetooth® 4.0 and 5GHz Wi-Fi support (Android version 5 or newer) The Pearl App Free at the App Store® or Google Play™ Check out our related articles or...

How do I get the Pearl App?

The Pearl App is free and is available for both iOS™ and Android™ devices. Download it from the App Store® or Google Play™.   The Pearl App works on: iPhone® 5 (or newer) with iOS™ version 9 (or newer). Android™ phone with Bluetooth® 4.0 and 5GHz Wi-Fi support (Android version 5 or newe...

Using the Pearl App

The Pearl App works on your iOS® or Android™ device in both horizontal and vertical orientations (sometimes called “landscape” or “portrait” views). Your device screen displays what’s behind and to the left and right of your car. You have control over your view in either orientation, and the app ...

More Articles

Learn More

Is Pearl RearVision theft resistant?

We've thoughtfully designed RearVision to deter theft in a number of exclusive ways. First, the Camera Frame is electronically paired with its companion Car Adapter at the factory, so they will not work independently of each other. Second, when you set up the Pearl App for the first time, your ...

Using Smart Parking Guidelines

Using the same 3D vision algorithms we use for our intelligent obstacle alerts, we designed Smart Parking Guidelines for RearVision. This feature intelligently examines the environment and then adjusts the length of the line as it approaches obstacles. As you back up towards a wall, car, or other...

How does the Pearl Phone Mount work?

The Phone Mount can be clipped to your vent or anchored to your dash. No tools required - it all connects magnetically! The Vent Mount is ready to go - simply clip it to your vent (be sure to seat the Vent Mount as far as it will clip into your vent). To install the Dash Mount, first remove the a...

How does Auto-Launch work with the Pearl App for Android?

The Pearl App now has the ability to automatically launch on Android™ devices. This provides a quick and easy way to access the app at the beginning of your drive. To enable Auto-Launch within the Pearl App (note the feature is off by default): Launch Pearl on your Android phone, tap the center ...

How many users can share RearVision?

We want to make backing up easy and safe for every driver in your household, so each RearVision system may be shared by up to three different users. Each user will have to download the Pearl App on their phone and will connect to the shared RearVision using the WiFi password supplied by the user ...

Can I use RearVision if I already have something attached to my OBD port?

If you’re already using your OBD port with another product, there are 3rd party splitters available that will allow you to use the RearVision Car Adapter along with your other OBD-based device. Our initial testing has shown that these splitters work well. Here’s a link to a typical OBD II splitte...

More Articles

Troubleshooting

My iOS 10.x device says that it does not have an active Internet connection

Apple devices running iOS 10 (or later) may display a warning which states “No Internet Connection” within your iOS Settings when you connect to your Pearl RearVision Wi-Fi network: Note that this is a default warning and doesn’t affect your installation or use of RearVision in any way. Your iOS...

Recharging your RearVision Camera Frame

The Camera Frame is solar-charged, and under normal use, will maintain a charge with exposure to sunlight. However, if you’re storing your car in a garage for more than a few weeks, or are otherwise not exposing the Camera Frame to sunlight, you may need to recharge it occasionally. You’ll receiv...

My screen goes blank when I put my Android phone on the Phone Mount

We’ve seen this happen with the HTC One line of Android phones. The blank screen occurs because the HTC One is designed to work with a special phone case (using the DotMatrix feature) that disables the screen when it connects to any magnetic phone mount, such as the Pearl Phone Mount. Fortunately...

My RearVision Camera Frame will not install properly

If you’re having any difficulty with the installation of your RearVision Camera Frame, or any other component of your Pearl product, just contact us for quick help and guidance. Note that we do include a few special accessories and parts to help with the installation for owners of certain makes, ...

My phone can't find the Pearl Wi-Fi network

RearVision uses both Bluetooth® and Wi-Fi technologies to stream video to the Pearl App. Wi-Fi offers the best video quality, but under some circumstances, some devices may have difficulty connecting reliably. If you’re having difficulty connecting to the Pearl Wi-Fi network, try the following: i...

What is the CAN bus in my car? And how does Pearl RearVision use it?

The RearVision Car Adapter connects to your car’s OBD, or On-Board Diagnostics port. This interface provides power to the Car Adapter and also allows it to communicate with your car using a system called the CAN bus, or Controller Area Network bus. CAN is a standard design that allows different p...

More Articles

Specialty Installation

How do I install RearVision on my Volvo?

We’re excited you chose RearVision for your Volvo and can’t wait for you to use it. Follow these easy steps to get everything installed: Remove your rear license plate You may need a 10mm wrench or similar tool for this step. You likely won’t need to reuse the existing nuts, so set those asid...

How do I install RearVision on my Audi?

We’re excited you chose RearVision for your Audi and can’t wait for you to use it. Follow these easy steps to get everything installed: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame. You won’t need to re-u...

How do I install RearVision on my Jeep Wrangler?

We’re excited you chose RearVision for your Jeep® Wrangler and can’t wait for you to use it. Note that these steps apply only to 2007 or later model years: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame. Ho...

How do I install RearVision on my Volkswagen Jetta?

We’re excited you chose RearVision for your Volkswagen® Jetta and can’t wait for you to use it. Note that these steps apply only to 2011 or later model years: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame....

How do I install RearVision on my Ford Focus?

We’re excited you chose RearVision for your Ford® Focus and can’t wait for you to use it. Note that these steps apply only to 2008-2011 model years: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame. Hold on t...

More Articles

Help with your Order

Where is Pearl RearVision made?

Pearl RearVision and the Pearl Phone Mount are designed by Pearl in California and assembled in China. Check out our other articles for more info on RearVision and the Pearl Phone Mount.

What is the Pearl Warranty?

We offer a 3-year warranty, as well as a 30-day money-back guarantee on all of our products. So, if you’re not 100% satisfied with any Pearl product you've purchased, simply return it within 30 days for a full refund. And we’ll even pick up the return shipping charges. Learn more about our warran...

How do I check the status of my Pearl order?

When you place an order for any of our products, we'll send you an order confirmation email. Once we ship your product, you’ll receive another email with the FedEx tracking number for your shipment. You can use the tracking number to monitor the shipment of your order. If you didn't receive an or...

More Articles

Shipping & Returns

Where can I purchase Pearl RearVision?

RearVision is currently available in the US only - you can find it at Pearlauto.com for $499.99. Any questions? Feel free to contact us. We’re happy to help!

What is the Pearl Auto return policy?

Along with a 3-year warranty, we offer a 30-day money-back guarantee. So, if you’re not 100% satisfied with any Pearl product you've purchased, simply return it within 30 days for a full refund. And we’ll even pick up the return shipping charges. Questions? See our official return policy and warr...

Misplaced a part? Just call us!

If you’ve lost any part of your RearVision system, or need additional parts for installation on your vehicle, please contact us - we’ll get you up and running in no time! Of course, we offer a 3-year warranty on RearVision (which includes everything that came with the system), as well as a 30-day...

More Articles

Product Support

Getting Started

Getting Started with Pearl RearVision

Getting started with RearVision is easy and fast - it’s wireless, installs in minutes, and instantly upgrades your car. Check out our quick how-to video: Before you get started, take a look inside your RearVision box - you’ll find the following: Camera Frame with attached security screw, licens...

Will Pearl RearVision work with my phone?

The Pearl App works on: iPhone® 5 (or newer) with iOS™ version 9 (or newer). Android™ phone with Bluetooth® 4.0 and 5GHz Wi-Fi support (Android version 5 or newer). Check out our Compatibility Page for the latest details. The Pearl App is free and is available now on the App Store® or Google Pl...

Will Pearl RearVision work with my car?

Pearl RearVision is wireless and installs in minutes -- no drilling holes or running wires is necessary. It’s designed to work on all standard passenger vehicles (cars, trucks, SUVs and minivans) made after 1996 for the US market, the year OBD-II ports became standard. Check out our related arti...

What do I need to use Pearl RearVision?

To use Pearl RearVision, you'll need: A car 1996 or newer A phone iPhone® 5 (or newer) with iOS™ version 9 (or newer) Android™ phone with Bluetooth® 4.0 and 5GHz Wi-Fi support (Android version 5 or newer) The Pearl App Free at the App Store® or Google Play™ Check out our related articles or...

How do I get the Pearl App?

The Pearl App is free and is available for both iOS™ and Android™ devices. Download it from the App Store® or Google Play™.   The Pearl App works on: iPhone® 5 (or newer) with iOS™ version 9 (or newer). Android™ phone with Bluetooth® 4.0 and 5GHz Wi-Fi support (Android version 5 or newe...

Using the Pearl App

The Pearl App works on your iOS® or Android™ device in both horizontal and vertical orientations (sometimes called “landscape” or “portrait” views). Your device screen displays what’s behind and to the left and right of your car. You have control over your view in either orientation, and the app ...

Learn More

Is Pearl RearVision theft resistant?

We've thoughtfully designed RearVision to deter theft in a number of exclusive ways. First, the Camera Frame is electronically paired with its companion Car Adapter at the factory, so they will not work independently of each other. Second, when you set up the Pearl App for the first time, your ...

Using Smart Parking Guidelines

Using the same 3D vision algorithms we use for our intelligent obstacle alerts, we designed Smart Parking Guidelines for RearVision. This feature intelligently examines the environment and then adjusts the length of the line as it approaches obstacles. As you back up towards a wall, car, or other...

How does the Pearl Phone Mount work?

The Phone Mount can be clipped to your vent or anchored to your dash. No tools required - it all connects magnetically! The Vent Mount is ready to go - simply clip it to your vent (be sure to seat the Vent Mount as far as it will clip into your vent). To install the Dash Mount, first remove the a...

How does Auto-Launch work with the Pearl App for Android?

The Pearl App now has the ability to automatically launch on Android™ devices. This provides a quick and easy way to access the app at the beginning of your drive. To enable Auto-Launch within the Pearl App (note the feature is off by default): Launch Pearl on your Android phone, tap the center ...

How many users can share RearVision?

We want to make backing up easy and safe for every driver in your household, so each RearVision system may be shared by up to three different users. Each user will have to download the Pearl App on their phone and will connect to the shared RearVision using the WiFi password supplied by the user ...

Can I use RearVision if I already have something attached to my OBD port?

If you’re already using your OBD port with another product, there are 3rd party splitters available that will allow you to use the RearVision Car Adapter along with your other OBD-based device. Our initial testing has shown that these splitters work well. Here’s a link to a typical OBD II splitte...

Troubleshooting

My iOS 10.x device says that it does not have an active Internet connection

Apple devices running iOS 10 (or later) may display a warning which states “No Internet Connection” within your iOS Settings when you connect to your Pearl RearVision Wi-Fi network: Note that this is a default warning and doesn’t affect your installation or use of RearVision in any way. Your iOS...

Recharging your RearVision Camera Frame

The Camera Frame is solar-charged, and under normal use, will maintain a charge with exposure to sunlight. However, if you’re storing your car in a garage for more than a few weeks, or are otherwise not exposing the Camera Frame to sunlight, you may need to recharge it occasionally. You’ll receiv...

My screen goes blank when I put my Android phone on the Phone Mount

We’ve seen this happen with the HTC One line of Android phones. The blank screen occurs because the HTC One is designed to work with a special phone case (using the DotMatrix feature) that disables the screen when it connects to any magnetic phone mount, such as the Pearl Phone Mount. Fortunately...

My RearVision Camera Frame will not install properly

If you’re having any difficulty with the installation of your RearVision Camera Frame, or any other component of your Pearl product, just contact us for quick help and guidance. Note that we do include a few special accessories and parts to help with the installation for owners of certain makes, ...

My phone can't find the Pearl Wi-Fi network

RearVision uses both Bluetooth® and Wi-Fi technologies to stream video to the Pearl App. Wi-Fi offers the best video quality, but under some circumstances, some devices may have difficulty connecting reliably. If you’re having difficulty connecting to the Pearl Wi-Fi network, try the following: i...

What is the CAN bus in my car? And how does Pearl RearVision use it?

The RearVision Car Adapter connects to your car’s OBD, or On-Board Diagnostics port. This interface provides power to the Car Adapter and also allows it to communicate with your car using a system called the CAN bus, or Controller Area Network bus. CAN is a standard design that allows different p...

Specialty Installation

How do I install RearVision on my Volvo?

We’re excited you chose RearVision for your Volvo and can’t wait for you to use it. Follow these easy steps to get everything installed: Remove your rear license plate You may need a 10mm wrench or similar tool for this step. You likely won’t need to reuse the existing nuts, so set those asid...

How do I install RearVision on my Audi?

We’re excited you chose RearVision for your Audi and can’t wait for you to use it. Follow these easy steps to get everything installed: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame. You won’t need to re-u...

How do I install RearVision on my Jeep Wrangler?

We’re excited you chose RearVision for your Jeep® Wrangler and can’t wait for you to use it. Note that these steps apply only to 2007 or later model years: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame. Ho...

How do I install RearVision on my Volkswagen Jetta?

We’re excited you chose RearVision for your Volkswagen® Jetta and can’t wait for you to use it. Note that these steps apply only to 2011 or later model years: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame....

How do I install RearVision on my Ford Focus?

We’re excited you chose RearVision for your Ford® Focus and can’t wait for you to use it. Note that these steps apply only to 2008-2011 model years: Remove your rear license plate Using a screwdriver, wrench or another appropriate tool, remove your license plate/license plate frame. Hold on t...

Help with your Order

Where is Pearl RearVision made?

Pearl RearVision and the Pearl Phone Mount are designed by Pearl in California and assembled in China. Check out our other articles for more info on RearVision and the Pearl Phone Mount.

What is the Pearl Warranty?

We offer a 3-year warranty, as well as a 30-day money-back guarantee on all of our products. So, if you’re not 100% satisfied with any Pearl product you've purchased, simply return it within 30 days for a full refund. And we’ll even pick up the return shipping charges. Learn more about our warran...

How do I check the status of my Pearl order?

When you place an order for any of our products, we'll send you an order confirmation email. Once we ship your product, you’ll receive another email with the FedEx tracking number for your shipment. You can use the tracking number to monitor the shipment of your order. If you didn't receive an or...

Shipping & Returns

Where can I purchase Pearl RearVision?

RearVision is currently available in the US only - you can find it at Pearlauto.com for $499.99. Any questions? Feel free to contact us. We’re happy to help!

What is the Pearl Auto return policy?

Along with a 3-year warranty, we offer a 30-day money-back guarantee. So, if you’re not 100% satisfied with any Pearl product you've purchased, simply return it within 30 days for a full refund. And we’ll even pick up the return shipping charges. Questions? See our official return policy and warr...

Misplaced a part? Just call us!

If you’ve lost any part of your RearVision system, or need additional parts for installation on your vehicle, please contact us - we’ll get you up and running in no time! Of course, we offer a 3-year warranty on RearVision (which includes everything that came with the system), as well as a 30-day...