With RearVision, your phone, Camera Frame, and Car Adapter are all uniquely and securely paired. This means that one component cannot work without the others.
If you lose your phone, or have replaced it with a new one (but didn't transfer or backup content from your previous phone), simply re-install the Pearl App on your new phone, then log in to your Pearl account. Just select Setup an existing RearVision once logged in, and follow the steps presented within the app.
If you’ve tried the above steps but still can’t access RearVision on your new phone, please contact us so we can help you get back up and running! To best help you, we’ll just need the email address associated with your Pearl account.
We’re here Monday through Friday 8am-6pm, or Saturday and Sunday 9am-6pm (Pacific time). Call us at 844.US.PEARL (844.877.3275) or go here for other support options.