Troubleshooting

Troubleshooting Common RearVision Installation Issues

We’ve designed RearVision for easy installation. However, vehicle make and model differences can make the installation process a little different for everyone. This article will outline a few of the common things to check if your RearVision isn’t fitting quite right. Fit of the Camera Frame: If ...

Using an OBD Extension Cable with the Pearl Car Adapter

If you have a cover on your car's OBD port, you may want to consider purchasing an extension cable. An extension cable allows the Car Adapter to be used from different spots within your vehicle. There are a wide variety of inexpensive 3rd party OBD extension cables available that work well with R...

RearVision blocks the state name on my license plate

The laws vary state by state and we always encourage our customers to take a look at their local laws before purchasing RearVision. Note that other products such as bike racks, wheelchair carriers, and scooter holders all block the license plate. Even many dealer license plate frames on both new ...

Troubleshooting Wi-Fi or video performance issues on Android phones

If you’re using the Network Signal Info app on your Android phone, or any similar third-party app which supports “widgets” to monitor your cellular and Wi-Fi signal connections, you may experience inconsistent video performance while using the Pearl App (Android widgets are "at-a-glance"...

Should I disable Smart Switch on my Android phone?

Smart Network Switch is a feature introduced in Android version 4.3 that detects whether your Wi-Fi internet connection is stable. If (or when) Smart Switch determines your Wi-Fi connection is "unstable", or slow, it automatically switches your Android phone over to mobile data. Note: N...

Why does the video stream flicker in the Pearl App?

When using the Pearl App, if you see the screen flicker, this usually indicates that there is Wi-Fi or Bluetooth interference. Usually the problem will go away quickly, but if it persists you may want to try the following; iOS users only: Unless you’re already connected to the Pearl Wi-Fi networ...

My iOS 10.x device says that it does not have an active Internet connection

Apple devices running iOS 10 (or later) may display a warning which states “No Internet Connection” within your iOS Settings when you connect to your Pearl RearVision Wi-Fi network: Note that this is a default warning and doesn’t affect your installation or use of RearVision in any way. Your iOS...

Recharging your RearVision Camera Frame

The Camera Frame is solar-charged, and under normal use, will maintain a charge with exposure to sunlight. However, if you’re storing your car in a garage for more than a few weeks, or are otherwise not exposing the Camera Frame to sunlight, you may need to recharge it occasionally. You’ll recei...

My screen goes blank when I put my Android phone on the Phone Mount

We’ve seen this happen with the HTC One line of Android phones. The blank screen occurs because the HTC One is designed to work with a special phone case (using the DotMatrix feature) that disables the screen when it connects to any magnetic phone mount, such as the Pearl Phone Mount. Fortunately...

My RearVision Camera Frame will not install properly

If you’re having any difficulty with the installation of your RearVision Camera Frame, or any other component of your Pearl product, just contact us for quick help and guidance. Note that we do include a few special accessories and parts to help with the installation for owners of certain makes, ...

My phone can't find the Pearl Wi-Fi network

RearVision uses both Bluetooth® and Wi-Fi technologies to stream video to the Pearl App. Wi-Fi offers the best video quality, but under some circumstances, some devices may have difficulty connecting reliably. If you’re having difficulty connecting to the Pearl Wi-Fi network, try the following: i...

What is the CAN bus in my car? And how does Pearl RearVision use it?

The RearVision Car Adapter connects to your car’s OBD, or On-Board Diagnostics port. This interface provides power to the Car Adapter and also allows it to communicate with your car using a system called the CAN bus, or Controller Area Network bus. CAN is a standard design that allows different p...

How do I access Pearl RearVision if I lose my phone?

With RearVision, your phone, Camera Frame, and Car Adapter are all uniquely and securely paired. This means that one component cannot work without the others. If you lose your phone, or have replaced it with a new one (but didn't transfer or backup content from your previous phone), simply re-ins...

Why don't I see my alerts in the Pearl App?

If the Car Adapter gets too close to its maximum operating temperature, it will disable the audible and visual alerts within the Pearl App. Typically, this will only happen on a very hot day, or under extended periods of use (streaming continuously for 10-15 minutes). Under normal use (backing ou...

I'm getting unexpected alerts when using RearVision

RearVision’s field of view is super-wide (up to 180º), so unexpected alerts may occur. Bike racks and other objects in the field of view of your RearVision Camera Frame may trigger unexpected alerts in the Pearl App. If you have a bike rack or similar accessory on the back of your car triggering ...

Video from my RearVision appears to be off-center

Depending on where your license plate is mounted, you may notice that the image within the Pearl App appears off-center. This is particularly noticeable if you have something in the center of your bumper, like a tow hitch, for instance. The Camera Frame uses dual HD cameras. Depending on the time...

Should I be worried about my Pearl product being stolen?

With RearVision, your phone, Camera Frame and Car Adapter are all uniquely and securely paired. This means that one component cannot work without the others. Here’s how we designed RearVision to deter theft: First, the Camera Frame is electronically paired with its companion Car Adapter at the f...

How do I remove the Phone Plate or Dash Mount?

The Phone Plates are meant to stay firmly secured to your phone, and uses the same adhesive backing as the Dash Mount. Should you need to remove either: Plastic “spudger” tools (like this one) work well to help pry the Phone Plate off your phone. Alternately, use dental floss or fishing line bet...

What is the best way to clean RearVision?

Your RearVision will get dirty just like your car. Fortunately, we’ve designed it to withstand the elements. If you’ve noticed blurry spots in your Pearl App view when using RearVision (particularly at night), or if the clarity of the video is otherwise impacted when backing up, you may need to c...